Helpdesk & Support
Need assistance with your online account registration or verification? Explore answers below or get in touch with our member service desk.
QUEZELCO II Support
Our customer service representatives are available to assist you Monday through Friday, 8:00 AM – 5:00 PM.
Send Us a Message
Having trouble registering? Submit your inquiry below and our support team will respond promptly.
Frequently Asked Questions
Where can I find my Account Number and Meter Number?
Your Account Number (format: 00-0000-0000)
and Meter Number are prominently printed at the top portion of your monthly
QUEZELCO II statement of account / electric bill.
I didn't receive my 6-digit OTP email code. What should I do?
Check your Spam or Junk mail folders. If the email is still missing, ensure your email address was entered correctly. You can click "Send a new code" on the verification screen after expiry.
Can I register multiple electric accounts under one email address?
Yes! Members owning multiple meters or properties can register each account using the same email address.